Questions & Answers
The most frequently asked questions about mey9
From opening an account to deposits and withdrawals, from casino games to responsible play — the questions mey9 players ask most are all answered right here.
From first-time players on the mey9 platform to long-time members, commonly asked questions are organised into 5 groups with clear answers. Topics cover responsible gaming, live casino, local games, account management, and how to deposit — read the exact answer for each question. Find and read any question you have from the groups below.
Playing Within Your Limits
All players must be 21 years of age or older. This age limit exists to protect minors and maintain a responsible gambling culture. mey9 strictly enforces the "21+" policy. Access checks may be carried out to ensure compliance.
You can try to set limits on your playing time and spending. If you feel you cannot stay in control no matter how hard you try, contact our support team 24/7 via Live Chat. You can request a Cooling-Off period and find expert help. Read everything about responsible gaming on this page.
Continuing to gamble to chase losses, borrowing money to gamble, causing problems for your family, and feeling restless when not gambling — if you notice these signs, stop immediately and contact our support team via Live Chat. Treat gambling as entertainment only and set limits for yourself.
Contact our 24/7 support team via Live Chat and request a Cooling-Off (temporary suspension) or Self-Exclusion (voluntary exclusion). The time taken to process the change depends on the support resolution process. You can request that your account be closed for a set period or permanently, and your data will be kept safe.
At mey9, you can get help through our 24/7 Live Chat support or by emailing [email protected]. If you are facing gambling-related problems, do not hesitate to reach out. Our support team is always ready to assist you in Burmese.
Live Casino
Multiple limit levels are available so each player can choose an amount that suits them. There are options ranging from the lowest limits up to the highest VIP limits, and you can view the limits when you enter any Baccarat, Roulette, or Dragon Tiger table.
Dragon Tiger is a simple card game where one card each is dealt to the Dragon side and the Tiger side. The side with the higher card wins. You can bet on Dragon, Tiger, or Tie, and a winning bet pays double your stake. You can watch the Live Dealer reveal the cards in real time.
In Live Dealer games, a real human dealer deals cards or spins the Roulette wheel in real time, shown on screen. Players can watch and play through a live video stream on their phone or computer, and since the results are visible to you directly, the process is transparent.
In Roulette, a wheel containing numbers is spun and a ball is dropped in, revealing the number it lands on. Players can bet on a specific number, red or black, or odd or even. There are different betting options with varying payout rates. European and French Roulette formats are available at mey9 casino.
You can play mey9's Live Casino on both Android and iOS phones simply by opening your browser. There is no app to install — just open the mey9 website in your mobile browser and you can smoothly access all Live Dealer games. A good internet connection is required.
Local Games
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. Every player receives 3 cards and aims for a total of 9, then reveals their hand. The player who beats the Banker wins. Various strategies can be used, and it is a locally loved game among those who know it well.
In the 2D lottery game, players choose and bet on a two-digit number from 0 to 99. The result is checked against a randomly drawn number, and if it matches, you receive a payout. No expert can predict the winning number as it is entirely random, so you simply pick your favourite number and play.
In 3D lottery, you pick a 3-digit number. You can choose any number from 0 to 999, and if it matches the randomly drawn number, you win a higher payout. Because all three digits must match, it takes more thought than 2D and the odds are lower — but the payout is much higher.
Shan Koe Mee, 2D, and 3D games can be played on both Android and iOS phones by opening the mey9 website in your browser. The interface is designed to be mobile-friendly, so you can play smoothly even on smaller screens.
Account & Registration
Go to the mey9 website and fill in the registration form on the Login page to open an account. Your own account will be created using your phone number, basic personal details, and a password you choose. You must confirm that you are 21+ and our team will carry out an identity verification before you can play.
Check that your registered phone number and password are correct. Clear your browser cache and try again. If it still does not work, click "Forgot Password" on the mey9 Login page to reset it, or contact our support team via Live Chat.
On the mey9 Login page, select "Forgot Password" and enter your registered phone number. An OTP code will be sent to you, and you can use that code to set a new password. If your phone number has changed, contact our support team via Live Chat, confirm that you are the account owner, and they will help you update it.
You can try updating your phone number or name from your Profile Settings. Some changes may require verification from our support team for security reasons. For those cases, contact us via Live Chat, confirm your account ownership, and the update can be made.
Yes, you can access mey9 from any device using a browser. When you log in from a new device, an OTP code will be sent to your phone number to verify the new device. This is an SSL security measure to protect your account from unauthorised access.
Deposit
mey9 supports three payment methods: KBZPay, Wave Money, and AYA Pay. These are the most widely used mobile payment services in Myanmar and are included so players can transact with ease.
mey9 does not charge any fees on deposits made via KBZPay, Wave Money, or AYA Pay. The amount you deposit goes into your account in full with no deductions. However, you should check directly with your payment service or bank for any fees they may charge on their end.
Log in to mey9, go to the deposit section, and select KBZPay. Transfer the amount you want to the KBZPay number provided, then enter the Transaction Reference in the deposit form and submit. The minimum deposit is 3,000 Ks. Deposits are usually confirmed almost instantly.
Sometimes it takes a few minutes to show up. Note down your Transaction Reference and the time of your deposit. If it still hasn't appeared after 15 minutes, contact the mey9 Live Chat support team with your transfer slip. Our 24/7 support team will look into it and resolve it for you.
The minimum deposit on mey9 is 3,000 Ks, which applies to all three methods — KBZPay, Wave Money, and AYA Pay. The minimum withdrawal amount is 10,000 Ks, and withdrawals are normally processed within 15 minutes to 2 hours.
Contact us and get your answer
Still have questions that are not covered in this FAQ? The mey9 support team is always ready to answer in Myanmar language, 24/7.
Live Chat
24/7 in Myanmar Language