mey9 Privacy Policy

1. Introduction

mey9 is an online casino and football betting service designed for players in Myanmar. This Privacy Policy ("Policy") explains how we handle your personal information when you use the mey9.com website and its related services ("Platform").

By using this Platform, you are considered to have agreed to the terms in this Policy. If you do not agree, we respectfully ask that you stop using the service.

2. Data We Collect

We collect only the data necessary to provide our service and keep the Platform running smoothly. The types of data are as follows—

2.1 Data You Provide Directly

• Name, date of birth and contact details provided when registering an account
• National Registration Card or identity card details provided during account verification (for identity verification purposes only)
• Transaction records passing through KBZPay, Wave Money and AYA Pay when making payments
• Questions and issue descriptions provided when contacting customer support

2.2 Automatically Collected Data

• IP address, computer or mobile device type and browser type
• Game play records and play duration on the Platform
• Access logs (log files) and session data
• Data obtained from cookies and similar technologies

2.3 Data We Do Not Collect

We never store full bank card numbers, PIN codes or passwords under any circumstances. For payments processed through KBZPay, Wave Money and AYA Pay, we record only the final transaction status and comply with the policies of those payment service providers.

3. Purpose of Data Use

We use the data we collect only for the following purposes—

• Account Management — verifying access, opening and closing accounts
• Service Provision — processing deposits and withdrawals, settling bonuses and delivering games
• Security — preventing fraud and unauthorised access
• Legal Compliance — maintaining records in accordance with applicable legal requirements
• Customer Support — resolving issues and responding to questions
• Platform Improvement — enhancing the user experience
• Responsible Gaming — managing player self-imposed limits

We never use your data for advertising manipulation, profile selling or any purpose unrelated to our service.

4. Data Sharing and Disclosure

mey9 does not sell, rent or trade your personal information to third parties. However, limited data may be shared in the following circumstances—

4.1 Service Providers

Payment service providers (KBZPay, Wave Money, AYA Pay), game providers and technology tool providers may only handle data in accordance with the agreements we have in place with them. These providers must process the data we share strictly as we instruct.

4.2 Legal Requirements

Data may be disclosed in accordance with the law if there is a court order or a legitimate request from a relevant authority. In such situations, we will fulfil our legal obligations.

4.3 Business Changes

In the event of a merger, acquisition or asset transfer, personal information may be transferred as part of that transaction. Should this occur, we will notify you that data protection will continue in accordance with this Policy.

5. Cookies and Tracking Technologies

The mey9 Platform uses cookies and similar technologies. These can be categorised as follows—

5.1 Essential Cookies

These are cookies required for the platform to function properly. They cover log-in session management, payment security, and CSRF protection. If these cookies are disabled, the service will not be available.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection, game settings, and display options.

5.3 Analytics Cookies

These cookies help us understand how the platform is used so we can improve our services. Activity is analysed in aggregated form only and cannot be traced back to any individual.

You can disable cookies in your browser settings, but please note that some features on the platform may not work fully as a result.

6. Data Security Measures

mey9 applies the following technical measures to protect your personal data—

• SSL/TLS Encryption — Data transfers between the platform and your computer/phone are encrypted with 256-bit SSL
• Data Storage Protection — Data stored on servers is encrypted and access-controlled
• Access Restriction — Staff can only access data relevant to their own duties
• Audit Logs — All data access is recorded in an audit log
• Two-Factor Authentication — Your account can be secured with two-factor authentication
• Regular Security Reviews — The platform is reviewed regularly for security and any vulnerabilities are addressed

7. Data Retention

We retain data only for as long as the service is active and as required by law—

• Active Account — Data is retained for the duration the service is active
• Closed or Deleted Account — Records may be retained for an appropriate period in line with legal requirements (generally 5 years)
• Financial Records — Retained in accordance with banking and financial legal requirements
• Customer Support Records — Retained for a period after the issue is resolved

Once the purpose for retaining data has been fulfilled, we will securely delete it or anonymise it.

8. Your Rights Regarding Personal Data

Every individual player using the mey9 platform has the following rights regarding their personal data—

8.1 Right to Access Data

You can request to view your personal data that we hold at any time.

8.2 Right to Correct Data

If data we hold is inaccurate or incomplete, you can request that it be corrected.

8.3 Right to Delete Data

You can request deletion of your data in cases that do not conflict with legal requirements. Please understand that some data required for responsible gaming and fraud prevention must be retained until a set period has passed.

8.4 Right to Restrict Data Processing

You can request a temporary restriction on the use of your data while its accuracy is being verified or during legal matters.

8.5 Right to Data Portability

You can obtain your data in a structured format and use it as you decide.

To exercise any of these rights, you can write to us at [email protected]. We will respond as quickly as possible.

9. Protection of Under-21s

The mey9 platform is for adults aged 21 and over only. No person under the age of 21 may use this platform.

If we find that data is being submitted by someone under 21, we will immediately delete that data and close the account. If parents or guardians suspect their child is accessing the platform, please contact us immediately at [email protected].

10. Policy Changes

This policy may be updated due to changes in law, expansion of our services, or business requirements. When changes occur—

• The "Last Updated" date on this page will be updated
• Users will be notified in advance of major changes
• Continuing to use the platform after any changes take effect will be considered as acceptance of the updated policy.

If you do not agree with the changes, please stop using the service and contact our customer support.

11. Contact Us

For any questions about this Privacy Policy, data-related requests, or any other matters, you can reach us at—

• Email — [email protected]
• Live Chat — Myanmar-language support is available via 24/7 Live Chat on the platform

We will review and respond to data requests as quickly as possible. mey9's commitment to protecting your personal data is not limited to this policy page — it is a core value of the entire platform we are building.